━ Last updated: 12 August 2026

Our Privacy Policy

Wessex Floorcare respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, use our services or otherwise interact with us.

This Privacy Policy is intended to provide clear information about how we handle personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 (PECR), as amended from time to time.

01

Who We Are

For the purposes of applicable data protection legislation, Wessex Floorcare is the data controller responsible for personal information collected and processed in connection with our website and services.

Wessex Floorcare

Glue Hill

Sturminster Newton

Dorset, DT10 2DJ

United Kingdom

Company number: 14113058

Telephone: 07425 327536

Website: wessexfloorcare.co.uk

Email: [email protected]

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

02

What Personal Information We Collect

The information we collect depends on how you interact with Wessex Floorcare. We may collect the following categories of personal information:

Information you provide to us

This may include: Your name, Email address, Telephone number, Property or business address, Postcode, Details about your flooring or property, Details of the services you are interested in, Information provided when requesting a quotation, Information contained in messages or enquiries, Photographs or other files you choose to upload or send to us, Information provided during correspondence with us, Information relating to an existing or prospective customer relationship.

If you contact us regarding work at a property belonging to someone else, you should only provide personal information that you are authorised to share.

Information collected automatically

When you visit our website, certain technical information may be collected automatically. Depending on the technologies enabled on the website and your cookie preferences, this may include: IP address, Browser type and version, Device type, Operating system, Approximate geographical location, Website pages visited, Date and time of visits, Referring website or source, Website interaction information, Technical information relating to your use of the website, Some of this information may constitute personal data where it can be associated with an identifiable individual.

03

How We Collect Your Information

We may collect personal information when you: Complete an enquiry or quotation form on our website, Contact us by email, Contact us by telephone, Send us photographs or other information about your flooring, Request information about our services, Request a quotation, Become a customer, Communicate with us about an existing project, Provide feedback or a review, Communicate with us through online platforms or social media, Visit or interact with our website, Agree to receive marketing communications, Otherwise voluntarily provide information to us.

We may also receive limited information from third parties, such as advertising, analytics, website or communications platforms, where this is permitted by law and consistent with the purposes described in this Privacy Policy.

04

How We Use Your Personal Information

We use personal information only where we have a lawful basis for doing so.

Depending on the circumstances, we may use your information to: Respond to enquiries Provide information about our services, Prepare and provide quotations, Arrange site visits, Schedule and deliver services, Communicate with customers about ongoing or completed work, Manage customer relationships, Process payments and invoices, Maintain appropriate business records, Handle complaints or queries, Provide customer support, Request or manage customer feedback and reviews, Improve our services and customer experience, Maintain the security and functionality of our website and systems, Understand how visitors use our website, Measure and improve the effectiveness of our advertising and marketing, where permitted, Comply with legal and regulatory obligations, Establish, exercise or defend legal claims, Protect our business, customers, staff and property, Detect, prevent or investigate fraud, misuse or security incidents.

We will not use personal information for purposes that are incompatible with the purpose for which it was originally collected unless we have a lawful basis to do so and, where required, have provided appropriate information to you.

05

Our Lawful Bases for Processing

UK data protection law requires us to have a lawful basis for processing personal information. The lawful basis we rely upon will depend on what we are doing with your information.

Contract

We may process personal information where this is necessary to enter into or perform a contract with you. For example, this may include: Preparing a quotation, Arranging an appointment, Delivering contracted services, Communicating with you about your project, Managing invoices and payments.

Legitimate Interests

We may process information where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests. Examples may include: Managing our customer relationships, Responding to genuine business enquiries, Improving our services, Maintaining appropriate business records, Protecting our website and systems, Managing complaints, Recovering debts, Establishing or defending legal claims, Limited business-to-business marketing where permitted by law.

Where we rely on legitimate interests, we consider the nature of the processing and its potential impact on individuals.

Legal Obligation

We may process personal information where necessary to comply with a legal or regulatory obligation. This may include maintaining financial records, responding to lawful requests from authorities and complying with applicable legal requirements.

Consent

In certain circumstances, we may rely on your consent. For example, consent may be required for certain non-essential cookies, tracking technologies or forms of electronic marketing. Where we rely on consent, you may withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

06

Enquiries and Quotations

If you contact Wessex Floorcare to request information or a quotation, we will use the information you provide to respond to your enquiry and, where appropriate, prepare and deliver our services.

This may include contacting you by email or telephone to discuss your requirements.

If you provide photographs of flooring, rooms, properties or other surfaces, we may use those photographs to assess your requirements and prepare an appropriate quotation. We will not use photographs you provide for public marketing purposes without appropriate permission where such permission is required.

07

Photographs and Project Information

As part of our services, photographs may be taken of completed work for quality control, project records, portfolio purposes or marketing.

Where photographs could identify an individual, their home or other personal information, we will take appropriate steps to ensure that the use of those photographs is lawful.

Where we wish to use identifiable customer photographs, property information or testimonials for marketing purposes and consent is required, we will obtain appropriate permission before doing so. You can contact us if you have questions about the use of photographs relating to your project.

08

Customer Reviews

We may display customer reviews and testimonials on our website and other marketing channels. Where reviews are collected through third-party platforms, such as Google, those platforms operate under their own privacy policies and terms.

If you provide a testimonial or review directly to Wessex Floorcare for marketing purposes, we will only use personal information associated with that testimonial in accordance with applicable data protection requirements.

09

Website Forms and Omni CRM

Our website and customer enquiry processes are supported by third-party technology and service providers.

Wessex Floorcare uses Omni CRM, a customer relationship management and business management platform, to help manage enquiries, customer information, communications and related business processes. When you submit information through one of our website forms, some of the information you provide may be transferred to and processed within Omni CRM on our behalf.

Wessex Floorcare remains responsible for determining how and why your personal information is processed. Omni CRM acts as a service provider and, where applicable, a data processor processing information on our behalf.

Information processed through our CRM may include: Name, Email address, Telephone number, Address or postcode, Enquiry details, Quotation information, Customer communications, Appointment or service information, Other information that you choose to provide.

We use appropriate contractual and technical measures with our service providers to help protect personal information. For further information about Omni CRM's own privacy and data protection arrangements, please refer to the relevant privacy information provided by Omni CRM.

10

Other Third-Party Service Providers

We may use trusted third-party suppliers to provide services that support our business and website.

Depending on the services currently enabled on our website and within our business, these may include providers of: Website hosting, Customer relationship management, Email and communications, Website security, Analytics, Advertising, Cookie consent management, Online forms, Payment processing, IT and technical support, File or document storage, Business administration.

These providers may process personal information on our behalf where necessary to provide their services.

We do not permit service providers to use personal information provided to them by Wessex Floorcare for their own unrelated purposes where they are acting as our data processor, unless otherwise permitted by law. We take reasonable steps to ensure that relevant third-party providers provide appropriate safeguards for personal information.

11

Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files or other technologies that may store or access information on your device when you visit a website. We may use:

Strictly Necessary Technologies

These are required for the website to function properly and cannot generally be disabled through our cookie consent mechanism. They may be used for purposes such as: Website security, Form functionality, Session management, Basic website functionality, Remembering privacy or cookie preferences.

Analytics Technologies

Where enabled and where required, analytics technologies may help us understand how visitors use our website, such as which pages are visited and how visitors navigate the site. These technologies will only be used in accordance with applicable cookie and privacy requirements.

Advertising and Marketing Technologies

We may use technologies associated with online advertising, including advertising measurement or tracking technologies, to understand the effectiveness of our advertising campaigns or to deliver more relevant advertising.

Where prior consent is legally required, these technologies will not be activated until the appropriate consent has been obtained. You should be provided with a mechanism allowing you to accept, reject or manage non-essential cookies and similar technologies.

You can change your cookie preferences at any time through the cookie settings mechanism provided on our website. The exact cookies and technologies used on the website may change over time.

Our cookie information should therefore be reviewed periodically to ensure it accurately reflects the technologies currently in use. The ICO's current 2026 guidance confirms that the rules apply not only to traditional cookies but also to other technologies that store or access information on a user's device.

12

Google Analytics and Advertising

Where Google Analytics or other analytics services are used, information about website usage may be collected to help us understand website performance and improve our marketing.

Where Google or another advertising provider is used for advertising, measurement or remarketing, the technologies involved will be configured in accordance with applicable data protection and electronic privacy requirements.

Where consent is required before these technologies are used, they will only be activated following appropriate consent. Advertising and analytics providers may process information in accordance with their own privacy policies and terms.

13

Direct Marketing

We may occasionally send information about Wessex Floorcare's services, news, offers or other relevant business communications.

We will only send electronic direct marketing where permitted by applicable law. Depending on the circumstances, we may rely on consent or another lawful basis permitted under UK data protection law and PECR.

You can opt out of marketing communications at any time by: Using the unsubscribe facility provided in an email; or Contacting us using the details in this Privacy Policy.

Opting out of marketing communications will not prevent us from sending important service or transactional communications where those communications are necessary. The rules governing electronic marketing are separate from the UK GDPR and are also governed by PECR.

14

Who We Share Your Information With

We may share personal information where necessary with: Our employees and authorised personnel, Contractors or subcontractors involved in providing our services, CRM and business management providers, Website and hosting providers, Email and communications providers, IT and technical service providers, Analytics and advertising providers, Payment providers, Professional advisers; such as accountants, insurers and legal advisers, Government bodies; regulators, law enforcement or other authorities where legally required, Other parties where necessary to establish; exercise or defend legal claims.

We only share information where there is an appropriate reason and lawful basis for doing so.

We do not sell your personal information.

15

International Transfers

Some of our technology and service providers may operate internationally, meaning personal information may potentially be processed outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place in accordance with applicable data protection legislation.

Depending on the circumstances, safeguards may include: A transfer to a country recognised by the UK as providing an adequate level of protection, Appropriate contractual safeguards, UK International Data Transfer Agreements or Addendums, Other lawful transfer mechanisms recognised under applicable data protection law.

The countries or locations in which information is processed may change as our service providers and technology arrangements change.

16

How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to: Provide services, Manage customer relationships, Maintain appropriate business and financial records, Deal with complaints or disputes, Establish or defend legal claims, Comply with legal and regulatory obligations.

Different types of information may therefore be retained for different periods. When information is no longer required, we will take reasonable steps to securely delete it or anonymise it.

17

How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against: Unauthorised access, Accidental loss, Destruction, Misuse, Alteration, Unauthorised disclosure.

Access to personal information is limited to people and service providers who need it for legitimate business purposes. However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

If we become aware of a personal data breach, we will assess the incident and take appropriate action in accordance with applicable data protection law.

18

Your Data Protection Rights

Depending on the circumstances, you have rights under UK data protection law, including:

Right to be informed

You have the right to receive clear information about how your personal information is collected and used. This Privacy Policy is intended to provide that information.

Right of access

You can ask us for a copy of personal information we hold about you.

Right to rectification

You can ask us to correct inaccurate or incomplete personal information.

Right to erasure

In certain circumstances, you can ask us to delete your personal information. This is sometimes referred to as the "right to be forgotten".

Right to restrict processing

In certain circumstances, you can ask us to restrict how we use your personal information.

Right to data portability

In certain circumstances, you can request personal information you have provided to us in a structured, commonly used and machine-readable format.

Right to object

You may have the right to object to certain types of processing, including processing based on legitimate interests and direct marketing. You have an absolute right to object to direct marketing.

Rights relating to automated decision making

You may have rights relating to certain automated decision-making or profiling. Wessex Floorcare does not ordinarily make decisions about customers based solely on automated processing that produce legal or similarly significant effects.

19

How to Exercise Your Rights

If you would like to exercise any of your data protection rights, please contact us:

Email: [email protected]

Post: Wessex Floorcare, Glue Hill, Sturminster Newton, Dorset, DT10 2DJ

Please provide enough information for us to identify you and understand your request. We may need to request additional information to verify your identity before responding to a request.

We will normally respond to valid requests within one month, although this may be extended where permitted by applicable data protection law if a request is particularly complex or if you have made multiple requests.

20

Complaints

If you have concerns about how we have handled your personal information, we would encourage you to contact us first so that we can investigate and try to resolve the issue.

You also have the right to complain to the UK's data protection regulator. The regulator is the: Information Commissioner's Office (ICO).

You can find information about your rights and how to make a complaint on the ICO's website.

21

Third-Party Websites

Our website may contain links to third-party websites, including websites or services operated by organisations such as Google, social media platforms, suppliers or professional organisations.

If you follow a link to another website, that website will have its own privacy policy and terms. We are not responsible for the privacy practices or content of third-party websites.

22

Children's Privacy

Our services and website are not specifically directed at children.

We do not knowingly collect personal information from children for marketing purposes. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can investigate and take appropriate action.

23

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or applicable legal requirements.

The latest version will always be published on this page. Where appropriate, we may notify customers of significant changes by email or through other appropriate means.